• Member Support

    Our dedicated member support specialists will provide your members with real-time phone support anytime Monday - Friday, from 8:00 am - 6:00 pm, via your plan's dedicated phone number. Additionally, our member support specialists will be proactive in communicating important membership plan-related matters to your members including timely member renewal, overdue and expired calls to reduce your membership churn rate and increase member utilization at your offices.

    • Inbound Member Support

      Our dedicated member support specialists will be available to service your members anytime Monday – Friday, from 8:00 am – 6:00 pm CST, via your plan’s dedicated phone number, email address and online chat forum.

    • Outbound Member Support

      Our dedicated member support specialists won’t just sit by the phone waiting for a call from your members. They will proactively engage your members throughout their membership lifecycle though timely member renewal, overdue and expired calls.

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